All Collections
General Settings
Why can't I access the Flowio app?
Why can't I access the Flowio app?

Understand the cause of the incident and learn how to access and continue your business.

Ciara avatar
Written by Ciara
Updated over a week ago

Recently, our team has already changed and renovated from the backend, Flowio has a new update with an embedded system into Shopify. If you go through your Shopify admin to login back to your Flowio as before, you can proceed handily inside a very specific set of functions (Flow, Pop-up, Email, SMS) in your Shopify admin without switching to the Flowio app at this time.

Please keep reading this article to get more information.

Here is something that we do not expect, the new improvement may get you in trouble with login. We’re aware that some users have been affected in accessing the app due to browser cookies. In case of this happening, here are some guidelines that you can follow to take action so as to continue your business:

1. The instant and effective solution is to log in manually by clicking the link:

2. If you still cannot log in, make sure you clear your cache and also browser cookies. Please follow up on these steps in this tutorial video to know how:

We sincerely apologize for this inconvenience and truly consider this problem as well. Kindly note that you can apply this instruction in any case you cannot access Flowio. Hope this will be helpful for you!

If you need further support, please feel free to contact us via live chat or email us at

Did this answer your question?