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Why can't I receive my test emails?
Why can't I receive my test emails?

Find out the reasons why you are unable to send out test emails

Jennie avatar
Written by Jennie
Updated over a week ago

When you send a test email from Flowio system, normally you will receive the email within 5 minutes. In case you didn't receive the email in your inbox, there are 3 common explanations for this:

Please keep reading this article to get more information.

The email went to Spam

A lot of Email Clients (such as Gmail, Hotmail, Yahoo…) have spam filters to remove junk mails out of their customer’s inboxes. Maybe, they’ve swept away your mail too.

In this case, just click on 'Report as not spam' button to move it out of the folder and into your primary inbox. This action will teach your inbox that you want to receive this kind of email in the future:

Also, please check this article to learn more about how to avoid spam filters.

The email went to Promotions

When you send marketing emails or bulk emails that include deals, offers, and other promotional messages from a third-party email service provider or email marketing software like Flowio, this would trigger the filters of Email Clients and your email go into the promotions box:

This isn't an inherently bad thing as this tab is nothing like the spam box.

The email was blocked by security software or firewall

If your email isn't found in the Spam box or Promotions, there might be an email security software or firewall that quarantined the email before it reached your personal inbox.

To confirm this, you can work with your security software team to check the email server. Providing the email's subject line, 'From' address, send date, etc... will help the IT administrator locate the email and complete their investigation more quickly. If it's determined that quarantined your emails, add your sending domain and typical sending addresses to their whitelist.

If you have further questions, please contact us via live chat or email

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