By default, the address used to send emails from Flowio is mail.flowio.app

However, this address can be updated to reflect your specific domain and brand instead. Check this article to know how to set your Outbound Domain.

In most cases, the records should be verified almost immediately after being added to the Domain account correctly. However, some changes will require up to 48 hours to take effect. If not, please check the following information:

Adding wrong domain address into Flowio system

You need to add your root domain to this field, such as flowio.com. For example, I am using the domain of GoDaddy provider, I'll enter my domain as demoshop.com

Note: If I want to send an email from [email protected], I would set my domain to be demoshop.com

If your domain in this field includes www. or http://www. , please remove it and enter the new domain, then update your DNS information one more time.

Adding invalid records into your Domain account

Normally, you can add all records that we provided to the settings page of your DNS provider. But remember that different DNS providers have different rules for adding those records.

For example: With GoDaddy, this is the right way to add the records:

  • To verify the DKIM line in our app, Flowio system, don't enter your domain name in the 'Host' field, only enter something._domainkey in it:

  • With the 2nd line in Flowio system, you add only the pm-bounces instead of pm-bounces.flowio.com

Once you're done adding the value, back to Flowio and click the Verify button to finish the process.

This way can also be applied to domain hosts such as Google and Namecheap.

Please contact us via live chat or email: [email protected], if you have any further questions.

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