Flowio Free Plan is available for all users, and it will be automatically activated after app installation is finished. This is a free for lifetime package if you do not upgrade to a paid plan.

Here is what you get:

  • 20,000 emails per month (*)

  • Unlimited contacts management

  • Campaign performance metrics

  • Mobile-friendly email templates

  • Automation workflows

(*) Reset at the beginning of your monthly billing cycle.

I. Emails

What if I need to send more than my email limit?

If you exceed your email sending limit on the Free plan, you can manually refill your email quota by clicking on the ‘Charge now' button from your app account.

Here's how it works:

  • ‘Charge now’ does not change your billing cycle. The billing cycle is not extended or shortened.

  • When you approve the usage charge, you will be billed $1.5 for an extra of 1,000 emails.

  • The charge will be recurring when your email credits go down to 10 emails. Please note that we cannot charge you more than $500 per a 30-day billing cycle.

  • The charge will be included in your monthly Shopify bills.

  • The extra emails will not expire at the end of your billing cycle.

Please contact us at [email protected] if you want to send unlimited emails per month.

What if I don’t want the extra emails anymore, can I cancel it?

You can hit the ‘Cancel’ button anytime to stop the charge for extra emails. Your email volume will not be recurred after you cancel the usage charge, so in case you run out of the emails, your campaigns will be frozen until the free email volume is reset on the next billing cycle.


How much does an SMS cost?

You can easily check the SMS price before sending a campaign to your customers either domestic or international. The price is estimated based on 2 factors:

  • The country of your receivers

  • The number of messages you intend to send

The system will calculate and give you the estimated cost you would need to spend for a campaign. For example, if you intend to send SMS to your customers in the United States with the total number of messages is 50. You will find out the estimated cost of $0.75 as below:

Please note that the SMS price might be updated without announcement, make sure you check the estimated price first before starting a campaign to avoid any unexpected issue.

Do I need to add SMS credits?

Yes - SMS credits are not included in your monthly plan. You will have $1 credit to test the SMS feature when you finish the app installation. You might want to hit ‘Top-up’ for more SMS credits.

Here’s how it works:

  • SMS credits top-up does not change your billing cycle. The billing cycle is not extended or shortened.

  • Minimum top-up is $10 and the maximum is $2000, It is a non-recurring charge, meaning you can top-up any time and it will not be expired at the end of a billing cycle.

  • If your Balance is under US$0.5, you will not be able to start a SMS campaign.

  • You will not be charged over the unsuccessful SMS delivery cases such as phone number is invalid.

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